If you receive your order and find that the product does not correspond to what you wanted, you have a period of fourteen (14) calendar days from the date of receipt to exercise your right to exchange or return it. We cannot be held responsible if the item is out of stock or the desired size is no longer available.

After approval of the exchange/return, the item must be delivered by hand or sent to TALENTOPINION, Lda - Avenida Marquês de Pombal, nº3 r/c loja 8 - 2380 - 011 Alcanena - and accompanied by the original purchase document, with original labels, and in perfect condition.

• In the event of a return, payment will be made by bank transfer after deduction of postage costs. To do this, please provide us with your NIB/IBAN number. The transfer will be made within a maximum of fourteen (14) calendar days from the date of processing your return.
• Returns are not accepted for made-to-order products, which are manufactured or purchased exclusively to fulfil the customer's request.
• BABYCHICKATELIER cannot be held responsible for colour variations in products caused by partial orders or different batches. Therefore, orders for coloured items should always be placed taking into account all the quantities required to carry out the desired plan.

Comments and evaluations can be sent by email to geral@babychickatelier.comor, alternatively, on social networks such as Facebook, Instagram and Pinterest.

Delivery Mainland Portugal - €7.50 + VAT if the value of the purchase sent is less than €200 + VAT. If the purchase value is higher, postage is free. Delivery to other locations (outside mainland Portugal) - On request

Yes, you can send an email to geral@babychickatelier.comwith the order number and the date you want to reschedule. You must also show the order form as proof.

I will receive emails about how the ordering process is going. Alternatively, I can always send an e-mail to vendas@babychickatelier.com .

• If you receive the wrong product, please send an e-mail to geral@babychickatelier.comYou can also enter the order number, proof of order and payment, and identify the product you have received and the product you have ordered.
• Note: before sending an e-mail, check the order form and make sure that the item you received is not the same as the one you ordered.
• BABYCHICKATELIER cannot be held responsible for colour variations in products caused by partial orders or different batches. Therefore, orders for coloured items should always be placed taking into account all the quantities required to carry out the desired plan.

If you do not receive your parcel, please send an email to geral@babychickatelier.comBabychick will send you a copy of the order number and destination address, as well as proof of the order and payment, so that Babychick can contact the carrier and analyse the situation.

If you do not receive your parcel, please send an email to geral@babychickatelier.comBabychick will send you a copy of the order number and destination address, as well as proof of the order and payment, so that Babychick can contact the carrier and analyse the situation.

An email must be sent explaining the reason for the return. The products must be returned in their dispatch packaging, in perfect condition, using the means of transport that best suits the customer.

- In the event of an exchange or return due to a customer error, the costs of collection and/or replacement transport will be borne by the Customer. These can be found in the Shipping Table.

- If the reason for the exchange or return is due to incorrect shipping by BABYCHICKATELIER, the shipping and collection costs will be borne by BABYCHICKATELIER, provided that the customer reports this within fourteen (14) consecutive days of receiving the item or on the first working day thereafter if the deadline falls on a Saturday, Sunday or public holiday, bearing in mind that the goods must be labelled and in perfect condition.

Returns will only be accepted within a maximum of fourteen (14) consecutive days, or on the first working day thereafter if the deadline falls on a Saturday, Sunday or public holiday, from the date of delivery and expressly authorised by BABYCHICKATELIER.

You can find your order number in your email, next to the order form.

You can only change your order if it has not yet been processed by sending an email to the following address: geral@babychickatelier.com. The customer must mention the order number, the tax number associated with the website registration and the reason for the change.

- The customer may withdraw from the order as long as it has not yet been processed. The customer must mention the order number, the tax number associated with the website registration and the reason for cancellation. Order cancellations should only be formalised by email to the following address: geral@babychickatelier.com

- The refund of the money relating to the cancelled order will be processed via bank transfer as soon as both parties (customer and BABYCHICKATELIER) agree to the cancellation. Any payment fees will not be refunded.

- If the order has already been processed, BABYCHICKATELIER reserves the right to invoice up to eighty percent (80%) of the value of the order if the customer cancels it.