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FAQ'S
Nesta página irá encontra algumas das FAQ´s que os nossos clientes mais fazem. Esperamos que encontre aquela tem dúvidas
FAQ´S - Devoluções e Trocas
Se verificar que o produto que recebeu não corresponde ao que pretendia, dispõe de catorze (14) dias consecutivos, a contar da data de receção, para exercer o seu direito de troca ou devolução. A Babychick não garante a reposição de artigos esgotados ou tamanhos indisponíveis.
Quando o erro na troca ou devolução resulta de uma escolha incorreta por parte do cliente, este assume os custos de transporte referentes à recolha e/ou reposição, conforme indicado na Tabela de Portes.
Por outro lado, se a troca ou devolução ocorrer devido a um envio equivocado por parte da BABYCHICKATELIER, assumimos integralmente os custos de envio e recolha. Para isso, o cliente deve comunicar a situação no prazo de catorze (14) dias consecutivos após a receção do artigo, ou no primeiro dia útil seguinte caso o prazo termine num sábado, domingo ou feriado. A mercadoria deve vir etiquetada e em perfeito estado.
A BABYCHICKATELIER aceita devoluções apenas quando o cliente as solicita no prazo máximo de catorze (14) dias consecutivos após a data de entrega, ou no primeiro dia útil seguinte caso o prazo termine num sábado, domingo ou feriado, e desde que tenha recebido autorização expressa para o efeito.
FAQ´S - Envio de Encomendas
Delivery Mainland Portugal - €7.50 + VAT if the value of the purchase sent is less than €200 + VAT. If the purchase value is higher, postage is free. Delivery to other locations (outside mainland Portugal) - On request
The average delivery time for goods is fourteen (14) consecutive days for existing items, and may vary depending on the need to customise products and/or stock shortages.
The carriers that can deliver your parcel are MRW, CORREOS or FEDEX, depending on the delivery location.
- Pick up on site - Free of charge
- Delivery Mainland Portugal - €7.50 + VAT if the value of the purchase sent is less than €200 + VAT. If the purchase value is higher, postage is free.
- Delivery to other locations (outside mainland Portugal) - On request
FAQ´S - Gestão de Encomendas
You can find your order number in your email, next to the order form.
Pode alterar a sua encomenda apenas se ainda não a tivermos processado. Para isso, envie um email para geral@babychickatelier.com, indicando o número da encomenda, o número de contribuinte associado ao registo no website e o motivo da alteração.
- The customer may withdraw from the order as long as it has not yet been processed. The customer must mention the order number, the tax number associated with the website registration and the reason for cancellation. Order cancellations should only be formalised by email to the following address: geral@babychickatelier.com
- The refund of the money relating to the cancelled order will be processed via bank transfer as soon as both parties (customer and BABYCHICKATELIER) agree to the cancellation. Any payment fees will not be refunded.
- If the order has already been processed, BABYCHICKATELIER reserves the right to invoice up to eighty percent (80%) of the value of the order if the customer cancels it.
I will receive emails about how the ordering process is going. Alternatively, I can always send an e-mail to vendas@babychickatelier.com .
FAQ´S - Problemas com Encomendas
Se receber um produto incorreto, envie-nos um e-mail através da nossa página “Contate-nos” incluindo o número da encomenda, o respetivo comprovativo e a confirmação do pagamento. Além disso, identifique claramente o artigo que recebeu e aquele que efetivamente encomendou.
Antes de enviar o e-mail, confirme sempre a nota de encomenda para garantir que existe, de facto, uma discrepância entre o artigo recebido e o solicitado. Esta verificação evita equívocos e agiliza o processo de resolução.
Contudo, é importante destacar que a BABYCHICKATELIER não assume responsabilidade por eventuais variações de cor nos produtos quando estas resultam de encomendas parciais ou de lotes diferentes. Por isso, recomendamos que efetue a sua encomenda de artigos coloridos considerando desde o início a totalidade das quantidades necessárias para a execução do plano desejado. Assim, evita diferenças entre peças e assegura maior uniformidade no resultado final.
Desta forma, garantimos um processo de assistência mais rápido, eficiente e alinhado com as suas expectativas.
If you do not receive your parcel, please send an email to geral@babychickatelier.comBabychick will send you a copy of the order number and destination address, as well as proof of the order and payment, so that Babychick can contact the carrier and analyse the situation.
Yes, you can send an email to geral@babychickatelier.comwith the order number and the date you want to reschedule. You must also show the order form as proof.
FAQ´S - Métodos de pagamento e reembolso
The payment methods available are payment by credit/debit card, PayPal, MbWay, or cash or bank transfer, if at our premises, and this will only be considered once it has been received in our account.
The refund of the money relating to the cancelled order will be processed via bank transfer as soon as both parties (customer and BABYCHICKATELIER) agree to the cancellation. Any payment fees will not be refunded.
- In the event of a return, payment will be made after deduction of the postage costs, by bank transfer. To do this, please provide us with your NIB/IBAN number. The transfer will be made within a maximum of fourteen (14) calendar days from the date of processing your return.
- Returns are not accepted for made-to-order products, which are manufactured or purchased exclusively to fulfil the customer's request.
- BABYCHICKATELIER cannot be held responsible for colour variations in products caused by partial orders or different batches. Therefore, orders for coloured items should always be placed taking into account all the quantities needed to carry out the desired plan.
FAQ´S - Artigos Personalizados
For greater rigour, guarantee and quality of information, if orders are not placed in the online shop, they must be formalised in writing and sent to geral@babychickatelier.com. Alternatively, you can visit our premises.
The payment method for ordering customisable items is bank transfer to Banco Montepio
- IBAN PT50 0036 0069 99100097018 07
To request a quote for a personalised item, please send an email to: geral@babychickatelier.comAlternatively, you can go to our offices at Av. Marquês de Pombal, nº3 r/c loja 8 - 2380 - 011 Alcanena.
- babychick offers its customers an extensive personalisation service. We have a wide range of fabrics for you to choose from, we develop christening outfits, ceremony outfits and personalised trousseaus. We give free rein to our creativity, implementing your tastes and ideas, making the item unique and special.
- Returns are not accepted for made-to-order products, which are manufactured or purchased exclusively to fulfil the customer's request.
Payment is made in 3 instalments:
- 40% Upon award of contract;
- 20% At the first test, and/or in the middle of the production process;
- 40% Act of delivery.
FAQ´S - Produtos e Tamanhos
The size of the garments is based on standard measurements and may vary from item to item depending on the style and effect of the garment. If you have any questions, you can always send an email to geral@babychickatelier.com.
FAQ´S - Avaliações e Recomendações
Comments and evaluations can be sent by email to geral@babychickatelier.comor, alternatively, on social networks such as Facebook, Instagram and Pinterest.
No âmbito do seu Sistema de Gestão da Qualidade, a BABYCHICKATELIER avalia e trata as informações e as reclamações de clientes, segundo um conjunto de procedimentos. Este sistema garante um acompanhamento rigoroso do processo, bem como a procura da satisfação do cliente.
- In the event of a complaint, it must be formalised in writing and contain the data on the label and other identifying elements of the product(s). And because it is very important for us to understand your issue, we ask that you set out the facts, detailing what you want to do to:
geral@babychickatelier.com. So that we can respond more quickly, please give us as much information as possible and leave us your telephone number
FAQ´S - Informações Gerais e Conta 1
We don't have a physical shop. However, we do have a space where we welcome customers who want personalised items, requiring prior booking
Yes, prior booking is required.
Yes, prior booking is required.
Yes, the invoice will be sent to the customer registration email address as soon as we can.
You can subscribe to our newsletters via our homepage, where you can find a specific field for this purpose by simply entering your email address.
Just send an e-mail to contato@babychickatelier.com asking for your account to be closed.
FAQ´S - Informações Gerais e Conta 2
Just go to the last newsletter you received and there's a link at the end of it.
By logging into your account and changing the relevant field in your profile data.
To reset your password, go to the link below https://www.babychickatelier.com/password-reset
The average delivery time for goods is fourteen (14) consecutive days for existing items, and may vary depending on the need to customise products and/or stock shortages.
The payment methods available are payment by credit/debit card, PayPal, MbWay, or cash or bank transfer, if at our premises, and this will only be considered once it has been received in our account.
The refund of the money relating to the cancelled order will be processed via bank transfer as soon as both parties (customer and BABYCHICKATELIER) agree to the cancellation. Any payment fees will not be refunded.
FAQ´S - Parcerias e Privacidade
Explore nossa página FAQ´S para encontrar respostas rápidas e detalhadas às perguntas mais frequentes sobre produtos, serviços e suporte. Tire suas dúvidas com facilidade e eficiência!
aso esteja interessado em comercializar os nossos produtos na sua loja, envie um email para geral@babychickatelier.comexplaining your proposal and the reason for it, so that our team can analyse and respond accurately.
I will receive emails about how the ordering process is going. Alternatively, I can always send an e-mail to vendas@babychickatelier.com .
- If you receive the wrong product, please send an e-mail to geral@babychickatelier.comYou can also enter the order number, proof of order and payment, and identify the product you have received and the product you have ordered.
- Note: before sending an e-mail, check the order form and make sure that the item you received is not the same as the one you ordered.
- BABYCHICKATELIER cannot be held responsible for colour variations in products caused by partial orders or different batches. Therefore, orders for coloured items should always be placed taking into account all the quantities needed to carry out the desired plan.
If you do not receive your parcel, please send an email to geral@babychickatelier.comBabychick will send you a copy of the order number and destination address, as well as proof of the order and payment, so that Babychick can contact the carrier and analyse the situation.
An email must be sent explaining the reason for the return. The products must be returned in their dispatch packaging, in perfect condition, using the means of transport that best suits the customer.
FAQ´S - Diversos
You can find your order number in your email, next to the order form.
After approval of the exchange/return, the item must be delivered by hand or sent to TALENTOPINION, Lda - Avenida Marquês de Pombal, nº3 r/c loja 8 - 2380 - 011 Alcanena - and accompanied by the original purchase document, with original labels, and in perfect condition.
- In the event of a return, payment will be made after deduction of the postage costs, by bank transfer. To do this, please provide us with your NIB/IBAN number. The transfer will be made within a maximum of fourteen (14) calendar days from the date of processing your return.
- Returns are not accepted for made-to-order products, which are manufactured or purchased exclusively to fulfil the customer's request.
- BABYCHICKATELIER cannot be held responsible for colour variations in products caused by partial orders or different batches. Therefore, orders for coloured items should always be placed taking into account all the quantities needed to carry out the desired plan.
- In the event of an exchange or return due to a customer error, the costs of collection and/or replacement transport will be borne by the Customer. These can be found in the Shipping Table.
- If the reason for the exchange or return is due to incorrect shipping by BABYCHICKATELIER, the shipping and collection costs will be borne by BABYCHICKATELIER, provided that the customer reports this within fourteen (14) consecutive days of receiving the item or on the first working day thereafter if the deadline falls on a Saturday, Sunday or public holiday, bearing in mind that the goods must be labelled and in perfect condition.
Delivery Mainland Portugal - €7.50 + VAT if the value of the purchase sent is less than €200 + VAT. If the purchase value is higher, postage is free. Delivery to other locations (outside mainland Portugal) - On request
An email must be sent explaining the reason for the return. The products must be returned in their dispatch packaging, in perfect condition, using the means of transport that best suits the customer.
