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On-site survey - Free of charge Deliveries in mainland Portugal €7.00 (+VAT) for purchases under €250.00 (+VAT) | Free postage for purchases over .€250.00 (+VAT) Deliveries outside mainland Portugal Price on request

All orders placed on our platform are paid for in advance by credit card, debit card, PAYPAL, ATM reference or bank transfer.

Conditions for Material Exchanges 1. If the Customer receives their order and finds that the product does not correspond to what they wanted, they have a period of ten (10) days from the date of receipt to exercise their right to exchange or return it. 2. The product must be in perfect condition, in its original sealed packaging, and contain all manuals and accessories. ExclusionsIf the product fulfils any of the following conditions, BABYCHICKATELIER reserves the right not to accept the exchange or return: a) If the product or size is not in our stock and has been specifically ordered for the customer; b) If the product has been personalised in any way; c) Sealed products that have been opened after delivery; d) Products that have been opened after delivery and are not suitable for return for hygiene reasons; e) If the product has been used or tested; f) If the item is on promotion; g) If the item in question has already been exchanged; h) If the exchange or return request is made after 15 days from the date of receipt of the material. How to exchange or return a) So that we can serve you quickly and efficiently, please send an email to geral@babychickatelier.com with the following information: your identity, email address, telephone number, invoice number, product reference, indication of the intention to exchange or return, identification of the reason for the exchange/return. b) Once the exchange/return has been approved, the item must be delivered by hand or sent to TALENTOPINION, Lda, Avenida Marquês de Pombal, nº3 r/c loja 8 - 2380-011 Alcanena - and accompanied by the original purchase document. c) Once the goods have been received at our premises and we have checked their condition, we will issue a Credit Note for the product in the case of a return, or issue a Credit Note and invoice for the correct product in the case of an exchange. d) In the event of a return, payment will be made by bank transfer after deduction of postage costs. To do this, please provide us with your NIB/IBAN. The transfer will be made within a maximum of 10 working days from the date your return is processed. e) In the event of an exchange or return due to a customer error, the transport costs for collection and/or replacement will be borne by the Customer. These correspond to the Postage Table. f) If the origin of the exchange or return is a mistake on the part of BABYCHICKATELIER, the shipping and collection costs will be borne by BABYCHICKATELIER, provided that the customer communicates this circumstance within 10 days of receiving the item or on the first working day thereafter if the deadline falls on a Saturday, Sunday or public holiday. g) Returns will only be accepted within a maximum of 10 days, or on the first working day thereafter if the deadline falls on a Saturday, Sunday or public holiday, from the date of delivery and expressly authorised by BABYCHICKATELIER. Conditions for Cancellation of Orders a) The customer may withdraw from the order as long as it has not yet been processed. The customer must mention the order number, the tax number associated with the website registration and the reason for cancellation. Order cancellations should only be formalised by email to the following address: geral@babychickatelier.com b) The refund of the money relating to the cancelled order will be processed via bank transfer as soon as both parties (customer and BABYCHICKATELIER) agree to the cancellation. Any payment fees will not be refunded. c) If the order has already been processed, BABYCHICKATELIER reserves the right to invoice up to 80% of the value of the order if the customer cancels it.